Balance transfer terms

1. What is the closing balance

The figure shown to you was provided to Network Nation Nigeria Limited by your previous service provider. It is not a figure we calculated. We do not have access to and have not migrated your previous service provider’s meter readings, billing history, transaction history or ledger records, and we have not checked or verified this figure. This is a one-time, static balance figure only.

2. What happens if you accept

If you confirm acceptance of this balance:

• it is added to your Network Nation account as a fixed, final opening balance;
• this action cannot be reversed or changed once confirmed;
• you agree that we take no responsibility for how this figure was calculated, and you will not be able to raise a query or claim against us about its accuracy, later or at any time; and
• any question about how the balance was originally calculated is a matter between you and your previous service provider, not us.

3. What happens if you don’t accept

If you do not confirm acceptance, this balance will not be added to your account and your Network Nation account will start from zero. Charges for utilities and other services provided by your network manager will continue to apply and accrue from your launch date with us, regardless of whether this closing balance from your previous service provider has been accepted.

4. If you think the balance is wrong

Please raise this with your network manager, who can review it with you directly. We are not able to investigate or verify historical figures on the previous service provider’s system.